Returns And Refund Policy
Key Points
Return Window: You have 30 days from receiving your order to request a return. Items must be returned in their original condition.
Item Condition: Unused & Undamaged
How to Return: Send us an email with your order details to contact@joedoandco.com
Return Address: The return address will be provided after you submit a return request via email
Returning an Item
We want you to be happy with your purchase, but understand that circumstances may change and you might wish to return an item.
We will refund any item returned to us within 30 days of you receiving your order, provided the item is unused, undamaged, and in its original packaging.
Please note that original delivery charges are non-refundable, and you are responsible for the cost of return postage
- Due to hygiene reasons, we are unable to accept returns on pierced earrings if they have been used.
- If you wish to return an item please follow the below steps:
- Inform us of the return via email (contact@joedoandco.com). Please ensure to state your name, order reference, address, phone number, item you wish to return and reason for the return.
- Package the item securely and return to the address provided.
- Take the package to the Post Office and use the appropriate shipping to cover loss, theft or damage, in case your return is lost in transit. We cannot refund you if we do not receive the return.
- Allow up to 5 working days after we have received the return for refunds to be processed and reimbursed.
If you have any further questions regarding our returns policy, please contact us